Frequently Asked Questions

What insurance do you accept?

We accept the following insurance programs: 1. Medicare (Medicare Part B) 2. VNS Choice Total 3. VillagecareMAX 4. Empire Health Choice (Blue Cross Blue Shield) 5. AgeWell New York 6. Aetna Better Health, Aetna Medicare 7. Wellcare 8. Senior Whole Health of New York Medicare Advantage Plan 9. Humana Medicare Advantage 10. Fidelis (NY State Catholic Health Plan) 11. Centerlight PACE 12. ArchCare PACE

Do you accept Medicaid?

We accept Medicaid through Centerlight or ArchCare PACE Program. 1. You must be 55 years or older to qualify. 2. We will refer you to either Centerlight or ArchCare. 2. The insurance representative will call you to determine eligibility and explain their program. 3. If you are eligible, they will send a medical representative for an in-depth assessment. 4. Once you are accepted into their program, you or the insurance company will contact our office to schedule an appointment for a home visit.

How do I qualify for the EMS housecall program?

1. You must have Medicare Part B or any of the private insurances that we accept. 2. You are a resident of NY and living in the boroughs of Manhattan, Queens, Brooklyn, Bronx, or West Nassau. 3. You are homebound as defined below: - There exists a normal inability to leave home. - Leaving home requires a considerable and taxing effort. 4. Call our office at (718)276-7935 and a friendly office staff will assist you.

Can I have a home visit since I am homebound and a Medicare recipient?

1. Call our office at (718)276-7935. 2. Our friendly office staff will get your personal information and check eligibility. 3. If you are eligible, we will schedule a home visit by either a doctor or nurse practitioner. 4. We will call you a few days prior to the home visit to confirm the appointment.

Can you help if my insurance is not in your accepted list?

1. If your insurance is not in our accepted list, we will refer you to an insurance program that we accept. 2. The representative from that insurance program will contact you. 3. If you decide to sign up, the new insurance policy will take effect on the first day of the following month. 4. You have to designate our doctor as your primary care physician. 5. When the new insurance policy takes effect, call our office and we will schedule an appointment for a home visit.

Do you have emergency service?

1. We do not offer emergency service. 2. If you have a medical emergency, you must call 911.

How often do you visit patients?

1. We visit patients at least once a month. 2. We also visit patients on as-needed basis (if there is a medical necessity). 3. If a patient was discharged from the hospital, rehab facility or nursing home, we schedule a home visit within one week after discharge.

When will the doctor or nurse practitioner arrive for the home visit?

1. We cannot pinpoint the exact time of arrival. 2. There are factors beyond our control like traffic, weather conditions, parking problems. 3. However, the medical provider will call 30 minutes to 1 hour before the actual home visit.

Can you refill my medications?

1. Call your pharmacy first to inquire about your refills. 2. More often than not, you should still have refills in your pharmacy. 3. However, if your pharmacy ran out of refills, this is the right time to call our office.

How can I get extra home attendant hours?

1. Call the office to schedule an appointment for a home visit. 2. Tell the doctor or nurse practitioner the reasons for extra home attendant hours. 3. The MD or NP will issue an order for the office staff to start the paperwork. 4. The completed paperwork will be faxed to your managed long-term care (MLTC) agency. 5. Your MLTC will approve or disapprove the extra hours. 6. You must call your MLTC Case Manager to follow up. NOTE: 1. The doctor does NOT approve extra home attendant hours. 2. Medicaid (through your MLTC) pays for your permanent home attendant. 3. The doctor only submits a request and supporting documents to your MLTC. 4. The MLTC approves or disapprovees your request. 5. You must call your MLTC Case Manager to follow up.

Where is my hospital bed, walker, wheelchair, rollator, Hoyer lift, etc?

1. The doctor does NOT approve your equipment request. 2. The doctor only submits the required paperwork to the equipment supplier. 3. The equipment supplier will submit the paperwork to Medicare for approval. 4. Upon Medicare approval, the equipment supplier will call you for the delivery date. 5. We give you the phone number of the equipment supplier to follow up.

Can I have a medical letter to present to Social Security, banks, government and non-government institutions?

We provide pertinent medical certification letters to comply with requirements of said institutions.

What other documents do you process?

1. We process Medicare and Medicaid-related documents that require physician certification. 2. We process documents required by authorized healthcare institutions. 3. We process documents required by authorized non-government agencies.

Do you offer home service for X-ray, EKG, Doppler ultrasound, blood test?

We partner with third-party service providers that perform those services in the comfort of your home.

Do you deliver medications to my home?

We partner with local pharmacies that deliver medications to your home.